Diva USA Returns and Exchanges | Return Policy Policy

💖 Diva USA Returns and Exchanges

The Diva USA Returns and Exchanges policy is designed to make your shopping experience as simple and transparent as possible. We want you to feel confident and beautiful in every purchase, and we genuinely hope you love every item you receive.

As a small boutique, we carefully inspect every return to ensure our fashion pieces remain in excellent condition for all customers. We appreciate your understanding and support of our business.

Return Eligibility

To qualify for a return, items must be:

✔ Unworn

✔ Unwashed

✔ Free of stains, odors, pet hair, or damage

✔ In original, resalable condition

✔ Neatly folded before being returned

Items showing signs of wear, excessive wrinkling, damage, or improper handling may not be accepted.

If a return does not meet our requirements, the item may be returned to the customer at their expense.

Return Window

Under the Diva USA Returns and Exchanges policy, returns must be received within 14 days of delivery.

Returns received after the 14-day period may not qualify for store credit unless return shipping arrangements are made by the customer.

Return Shipping

Customers are responsible for all return shipping costs.

We strongly recommend using a tracked shipping service, as Diva USA cannot be responsible for packages lost or damaged during transit.

Delivered Packages

Diva USA is not responsible for packages marked as delivered by USPS, UPS, FedEx, or any other carrier.

If your package shows as delivered but cannot be located, please contact the shipping carrier directly for assistance.

Exchanges

Due to limited inventory and high demand, we do not offer direct exchanges.

If you require a different size or style, we recommend placing a new order as soon as possible to avoid missing out on your preferred item.

Defective Items

If you receive a defective item, please contact us within 3 days of delivery.

The Diva USA Returns and Exchanges policy does not cover damage resulting from:

✔ Improper care

✔ Failure to follow washing instructions

✔ Incorrect sizing choices

✔ Normal wear and tear

✔ Improper handling

Return Address

Please include your packing slip and return your package to:

Diva USA LLC

Returns Department

20 Harris Road

Avon, Connecticut 06001

💖 We're Here To Help

The Diva USA Returns and Exchanges team is committed to providing excellent customer service and helping you shop with confidence.

If you have questions about sizing, fit, or product details before placing an order, please contact us. We're always happy to help you find the perfect style.

Thank you for shopping with Diva USA.